📊 Analytics

Post-Call Surveys

VoiceStamps Post-Call Surveys automatically collect customer feedback after support or sales calls. Measure satisfaction, calculate NPS scores, and identify improvement opportunities with real-time analytics.

📞(866) 892-5333
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Transparent Pricing

$0.10/survey

Per completed survey response

Why Businesses Choose VoiceStamps

24/7
Availability
High
Uptime
7+
Years Retention
50+
Integrations

What is Post-Call Surveys?

Automated customer satisfaction surveys after calls with NPS scoring and analytics.

VoiceStamps Post-Call Surveys automatically collect customer feedback after support or sales calls. Measure satisfaction, calculate NPS scores, and identify improvement opportunities with real-time analytics. VoiceStamps has provided this service since 2000, helping thousands of businesses maintain compliance and improve customer experience.

Key Benefits

Why businesses choose Post-Call Surveys from VoiceStamps

Real-Time Feedback
Know immediately how customers feel about their experience.
Agent Accountability
Track satisfaction by agent to identify coaching needs.
NPS Tracking
Measure and trend Net Promoter Score over time.
Early Warning
Identify unhappy customers before they leave or complain publicly.
Quality Improvement
Use feedback to continuously improve service.
Competitive Advantage
Companies that listen to customers outperform competitors.

Complete Feature Set

Everything included with Post-Call Surveys

✓ Automated delivery
✓ Phone/SMS/email surveys
✓ Custom questions
✓ NPS calculation
✓ Real-time analytics
✓ Agent scorecards
✓ Trending analysis
✓ Alert notifications
✓ CRM integration
✓ Recording correlation
✓ Multi-language
✓ Benchmark reports

How Post-Call Surveys Works

Simple integration, powerful results

1

Call Ends

When call completes, survey is automatically triggered.

2

Survey Sent

Customer receives IVR, SMS, or email survey based on preference.

3

Response Captured

Customer provides ratings and optional feedback.

4

Analytics

Results appear in real-time dashboard with trending.

5

Alerts

Low scores trigger immediate notifications for follow-up.

Industry Use Cases

How different industries use Post-Call Surveys

Contact Centers
Measure satisfaction with support interactions.
Sales Teams
Track prospect satisfaction with sales process.
Help Desks
Evaluate IT support effectiveness.
Field Service
Survey customers after service visits.
Patient Experience
Collect healthcare patient feedback.
Account Management
Regular check-ins with key accounts.

Compliance & Certifications

Post-Call Surveys meets strict regulatory requirements

TCPA
GDPR

Industries We Serve

Post-Call Surveys is trusted across multiple sectors

All Industries

Integration Partners

Post-Call Surveys integrates with your existing tools

Salesforce HubSpot Zoho Zapier Custom API

Trusted by Thousands

🏆 25+ Years in Business ⭐ 4.9/5 Customer Rating 🔒 Secure Platform 📞 24/7 Support

Customer Testimonial

"VoiceStamps Post-Call Surveys has transformed how we operate. The reliability and compliance features give us peace of mind while reducing our operational costs."

— Operations Director, Enterprise Customer

Frequently Asked Questions

Common questions about Post-Call Surveys

How do customers complete surveys?
IVR (press 1-5), SMS reply, or email link. Configure based on customer preference.
What is Net Promoter Score?
NPS measures likelihood to recommend on 0-10 scale. Scores above 50 are excellent.
Can I customize survey questions?
Yes. Create custom questions and rating scales to measure what matters.
How do I get alerts for low scores?
Configure email or SMS alerts when scores fall below your threshold.

Related Services

Services that complement Post-Call Surveys

Business Call Recording
Learn more →
Automated Transcription
Learn more →
Quality Monitoring
Learn more →

Support & Resources

📚
Documentation
Comprehensive guides and API docs
💬
Live Chat
Real-time support during business hours
📧
Email Support
Response within 4 business hours
📞
Phone Support
Priority phone support available

Implementation Timeline

Get started with Post-Call Surveys quickly

Day 1
Account setup and configuration
Day 2-3
Integration and testing
Day 4
Training and documentation
Day 5
Go live!

Enterprise Security

Your data is protected with industry-leading security

🔐
AES-256 Encryption
All data encrypted at rest and in transit
🏛️
Enterprise Security
Annual third-party security audits
🌐
Geo-Redundant
Multi-region data centers for reliability

Developer-Friendly API

Integrate Post-Call Surveys with your systems

// Example API call

POST /api/v1/post_call_surveys

Authorization: Bearer YOUR_API_KEY

{"status": "success", "id": "txn_123"}

VoiceStamps vs. Alternatives

Feature VoiceStamps Others
24/7 Availability✓Limited
7+ Year Retention✓1-3 Years
Full Compliance Suite✓Partial
US-Based Support✓Offshore

Getting Started is Easy

1️⃣
Contact Us
Tell us about your needs and we'll create a custom solution
2️⃣
Configure
We set up your account with your specific requirements
3️⃣
Launch
Go live with full support and training

Calculate Your ROI

See how much you can save with Post-Call Surveys

50-70%
Cost Reduction vs Manual Processes
90%
Faster Processing Time
100%
Compliance Rate

Real Customer Results

Measurable outcomes from businesses like yours

⚡
Energy Retailer
98% verification pass rate, zero slamming complaints
🏥
Healthcare Provider
100% HIPAA audit compliance, 4-hour dispute resolution
🏦
Financial Services
75% reduction in compliance costs, zero regulatory fines
📞
Contact Center
35% improvement in QA scores, faster agent training

Enterprise-Grade Technology

Built on proven, reliable infrastructure

Cloud Native
AWS infrastructure with auto-scaling
Carrier Grade
Twilio-powered telephony
AI-Powered
Gemini AI for transcription
Secure Payments
Stripe PCI-certified processing

Access Anywhere

Manage Post-Call Surveys from any device

💻
Web Portal
Full-featured dashboard accessible from any browser
📱
Mobile Responsive
Optimized experience on phones and tablets
🔗
API Access
Programmatic access for automation and integration

White Label Available

Offer Post-Call Surveys under your own brand

Custom Branding
Your logo, colors, and domain on all customer-facing interfaces
Reseller Pricing
Volume discounts for agencies and service providers

High Uptime Guarantee

Enterprise reliability you can count on

High
Uptime
24/7
Monitoring
< 1s
Response Time
3
Data Centers

Service Level Agreement

Guaranteed performance with financial backing

Response Time
4-hour response for critical issues, same-day for standard requests
Uptime Credits
Service credits issued if uptime falls below High
Dedicated Support
Named account manager for enterprise customers

Awards & Recognition

🏆
25+ Years
Industry Experience
⭐
4.9/5 Rating
Customer Satisfaction
🔒
Secure Platform
Security Verified
🇺🇸
US-Based
American Company

Request a Demo

See Post-Call Surveys in action with a personalized demo

Schedule Demo →

Ready to Get Started with Post-Call Surveys?

Join thousands of businesses using VoiceStamps for their telephony needs

📞(866) 892-5333
Get Started Free → View All Pricing