🎙️ Recording

Business Call Recording

VoiceStamps Business Call Recording captures every customer interaction for quality assurance, compliance, and training. All recordings are encrypted, transcribed, and stored securely in the cloud for instant retrieval.

📞(866) 892-5333
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Transparent Pricing

$0.02/min

Includes storage, transcription available at $0.01/min additional

Why Businesses Choose VoiceStamps

24/7
Availability
High
Uptime
7+
Years Retention
50+
Integrations

What is Business Call Recording?

Cloud-based call recording with searchable transcripts, compliance reporting, and 7-year secure retention.

VoiceStamps Business Call Recording captures every customer interaction for quality assurance, compliance, and training. All recordings are encrypted, transcribed, and stored securely in the cloud for instant retrieval. VoiceStamps has provided this service since 2000, helping thousands of businesses maintain compliance and improve customer experience.

Key Benefits

Why businesses choose Business Call Recording from VoiceStamps

Quality Assurance
Monitor and score calls to maintain service standards. Identify training opportunities and recognize top performers.
Dispute Resolution
Resolve he-said/she-said disputes quickly with definitive call recordings. Protect your business from fraudulent claims.
Compliance Documentation
Meet regulatory requirements for call recording in healthcare, finance, and energy. Full audit trail for every call.
Training & Coaching
Use real calls for agent training. Highlight best practices and common mistakes without role-playing.
Secure Cloud Storage
AES-256 encrypted storage with 7+ year retention. No hardware to maintain, no tapes to manage.
Instant Retrieval
Find any recording in seconds using search by date, agent, phone number, or transcription keywords.

Complete Feature Set

Everything included with Business Call Recording

✓ Automatic 100% call recording
✓ Cloud storage with encryption
✓ AI-powered transcription
✓ Searchable recordings and transcripts
✓ 7-year minimum retention
✓ Role-based access controls
✓ Compliance tagging and export
✓ Quality scoring and evaluation
✓ Agent performance metrics
✓ Pause/resume for PCI compliance
✓ API access for integration
✓ SFTP and webhook delivery

How Business Call Recording Works

Simple integration, powerful results

1

Integration

Connect your phone system via SIP trunk, API, or dial-around service. Recording starts automatically.

2

Capture

Every call is recorded in real-time with metadata including caller ID, agent, and timestamps.

3

Transcription

AI transcribes recordings with speaker identification. Search transcripts for keywords and phrases.

4

Storage

Recordings encrypted and stored in geo-redundant cloud infrastructure for 7+ years.

5

Access

Retrieve recordings via web portal, API, or automated SFTP delivery. Role-based permissions control access.

Industry Use Cases

How different industries use Business Call Recording

Contact Centers
Record all inbound and outbound calls for QA, training, and compliance.
Financial Services
Meet MiFID II, Dodd-Frank, and other regulatory recording requirements.
Healthcare
HIPAA-compliant recording for patient communications and telehealth.
Insurance
Document policy quotes, claims, and customer service interactions.
Legal
Record client consultations and create definitive records of verbal agreements.
Sales Teams
Capture sales calls for coaching, dispute resolution, and revenue protection.

Compliance & Certifications

Business Call Recording meets strict regulatory requirements

HIPAA
PCI-DSS
MiFID II
Dodd-Frank
GDPR
State Recording Laws

Industries We Serve

Business Call Recording is trusted across multiple sectors

Contact CentersFinancial ServicesHealthcareInsuranceLegal

Integration Partners

Business Call Recording integrates with your existing tools

Salesforce HubSpot Zoho Zapier Custom API

Trusted by Thousands

🏆 25+ Years in Business ⭐ 4.9/5 Customer Rating 🔒 Secure Platform 📞 24/7 Support

Customer Testimonial

"VoiceStamps Business Call Recording has transformed how we operate. The reliability and compliance features give us peace of mind while reducing our operational costs."

— Operations Director, Enterprise Customer

Frequently Asked Questions

Common questions about Business Call Recording

Is call recording legal?
Yes, with proper consent. VoiceStamps helps you implement compliant recording announcements. We provide state-by-state guidance on one-party vs. two-party consent requirements.
How long are recordings stored?
Recordings are stored for a minimum of 7 years. Extended retention periods are available for regulated industries.
Can recordings be deleted?
Yes, with proper authorization. We maintain audit logs of all deletions for compliance purposes.
Is transcription included?
Basic recording is $0.02/min. AI transcription adds $0.01/min for a total of $0.03/min with full transcripts.
How do I pause recording for card payments?
Agents can pause and resume recording via softphone integration, preventing card data capture for PCI compliance.
Can I integrate with my existing phone system?
Yes. We support SIP trunk integration, dial-around recording, and API-based recording capture.

Related Services

Services that complement Business Call Recording

Automated Transcription
Learn more →
Quality Monitoring
Learn more →
Compliance Reporting
Learn more →

Support & Resources

📚
Documentation
Comprehensive guides and API docs
💬
Live Chat
Real-time support during business hours
📧
Email Support
Response within 4 business hours
📞
Phone Support
Priority phone support available

Implementation Timeline

Get started with Business Call Recording quickly

Day 1
Account setup and configuration
Day 2-3
Integration and testing
Day 4
Training and documentation
Day 5
Go live!

Enterprise Security

Your data is protected with industry-leading security

🔐
AES-256 Encryption
All data encrypted at rest and in transit
🏛️
Enterprise Security
Annual third-party security audits
🌐
Geo-Redundant
Multi-region data centers for reliability

Developer-Friendly API

Integrate Business Call Recording with your systems

// Example API call

POST /api/v1/business_call_recording

Authorization: Bearer YOUR_API_KEY

{"status": "success", "id": "txn_123"}

VoiceStamps vs. Alternatives

Feature VoiceStamps Others
24/7 Availability✓Limited
7+ Year Retention✓1-3 Years
Full Compliance Suite✓Partial
US-Based Support✓Offshore

Getting Started is Easy

1️⃣
Contact Us
Tell us about your needs and we'll create a custom solution
2️⃣
Configure
We set up your account with your specific requirements
3️⃣
Launch
Go live with full support and training

Calculate Your ROI

See how much you can save with Business Call Recording

50-70%
Cost Reduction vs Manual Processes
90%
Faster Processing Time
100%
Compliance Rate

Real Customer Results

Measurable outcomes from businesses like yours

⚡
Energy Retailer
98% verification pass rate, zero slamming complaints
🏥
Healthcare Provider
100% HIPAA audit compliance, 4-hour dispute resolution
🏦
Financial Services
75% reduction in compliance costs, zero regulatory fines
📞
Contact Center
35% improvement in QA scores, faster agent training

Enterprise-Grade Technology

Built on proven, reliable infrastructure

Cloud Native
AWS infrastructure with auto-scaling
Carrier Grade
Twilio-powered telephony
AI-Powered
Gemini AI for transcription
Secure Payments
Stripe PCI-certified processing

Access Anywhere

Manage Business Call Recording from any device

💻
Web Portal
Full-featured dashboard accessible from any browser
📱
Mobile Responsive
Optimized experience on phones and tablets
🔗
API Access
Programmatic access for automation and integration

White Label Available

Offer Business Call Recording under your own brand

Custom Branding
Your logo, colors, and domain on all customer-facing interfaces
Reseller Pricing
Volume discounts for agencies and service providers

High Uptime Guarantee

Enterprise reliability you can count on

High
Uptime
24/7
Monitoring
< 1s
Response Time
3
Data Centers

Service Level Agreement

Guaranteed performance with financial backing

Response Time
4-hour response for critical issues, same-day for standard requests
Uptime Credits
Service credits issued if uptime falls below High
Dedicated Support
Named account manager for enterprise customers

Awards & Recognition

🏆
25+ Years
Industry Experience
⭐
4.9/5 Rating
Customer Satisfaction
🔒
Secure Platform
Security Verified
🇺🇸
US-Based
American Company

Request a Demo

See Business Call Recording in action with a personalized demo

Schedule Demo →

Ready to Get Started with Business Call Recording?

Join thousands of businesses using VoiceStamps for their telephony needs

📞(866) 892-5333
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