⚡ Industry Solutions
Energy & Utilities Solutions
VoiceStamps provides complete telephony solutions for energy retailers, REPs, and utility companies. Our TPV platform ensures 100% regulatory compliance while reducing verification costs by 50-70% compared to live agents.
Industry Stats
25+
Years Experience
1000+
Energy & Utilities Clients
High
Uptime
24/7
Support
What We Offer for Energy & Utilities
Complete telephony solutions designed for energy & utilities industry needs
Voice Solutions
Enterprise IVR, call routing, and voice recording tailored for energy & utilities
Verification Services
Third-party verification and verbal contracts for regulatory compliance
Payment Processing
PCI-compliant Pay by Phone and Pay by Web solutions
Energy & Utilities Challenges We Solve
Common telephony challenges in the energy & utilities industry
PUC Compliance
State public utility commissions require specific verification language. Non-compliance can result in fines up to $10,000 per violation.
Slamming Prevention
Unauthorized switching complaints damage reputation and trigger investigations. TPV provides definitive protection.
High Volume Processing
Peak enrollment periods overwhelm live agents. Automated TPV scales instantly for seasonal demand.
Multi-State Operations
Each state has unique requirements. Our platform automatically applies correct verification flows.
Solutions for Energy & Utilities
Comprehensive telephony services tailored for your industry
Automated TPV
FCC and PUC-compliant third-party verification at $0.50-$0.75 per transaction
Verbal Contracts
Legally binding voice agreements with 7+ year retention
Pay by Phone
PCI-compliant utility bill payments at $0.50 per transaction
Call Recording
Encrypted recording for compliance and training at $0.02/min
Key Features for Energy & Utilities
Automated Workflows
Reduce manual processes with intelligent automation
Real-Time Analytics
Monitor performance with live dashboards and reports
System Integration
Connect with your CRM, ERP, and billing systems
Mobile Access
Manage your telephony from anywhere
Custom Routing
Intelligent call distribution based on your rules
Detailed Logging
Complete audit trails for every interaction
Compliance & Certifications
Meeting energy & utilities regulatory requirements
PUCT
FCC
State PUC
TCPA
NACHA
Benefits for Energy & Utilities Organizations
Reduce Operating Costs
Automation and efficiency improvements typically deliver 30-50% cost reduction in telephony operations.
Improve Customer Experience
Professional IVR systems and fast routing mean happier customers and fewer abandoned calls.
Ensure Compliance
Built-in compliance features help you meet industry regulations without additional overhead.
Scale With Confidence
Our platform grows with your business—no infrastructure changes required.
Why Energy & Utilities Companies Choose VoiceStamps
25+ Years Experience
Proven track record serving energy & utilities companies nationwide
Industry Compliance
Purpose-built to meet energy & utilities regulatory requirements
Dedicated Support
US-based team understands your industry challenges
Implementation Process
1
Discovery
We learn your requirements and regulatory needs
2
Configuration
Custom setup for your energy & utilities workflows
3
Integration
Connect with your existing systems and processes
4
Training
Your team learns the platform with dedicated support
5
Launch
Go live with ongoing support and optimization
Energy & Utilities Use Cases
How energy & utilities organizations use VoiceStamps
Customer Enrollment
Verify new customers and document consent with TPV
Payment Collection
Accept payments 24/7 with automated IVR
Customer Service
Professional call handling with recording
Quality Monitoring
Review calls for training and compliance
Notifications
Automated reminders and alerts
Documentation
Verbal contracts and recorded agreements
Technical Specifications
Cloud Infrastructure
Geo-redundant data centers with high availability
Security
AES-256 encryption, TLS 1.3, secure platform
API Access
REST API with webhooks for real-time events
Integration Ecosystem
Connect VoiceStamps with your existing tools
Salesforce
Zoho CRM
HubSpot
Stripe
QuickBooks
NetSuite
Zendesk
Custom API
ROI for Energy & Utilities
Typical savings with VoiceStamps telephony automation
30-50%
Cost Reduction
40%
Faster Processing
90%
Fewer Disputes
60%
Less Hold Time
Enterprise Security
Data Encryption
AES-256 at rest, TLS 1.3 in transit
Access Control
Role-based permissions with MFA
Audit Logging
Complete activity trails for compliance
Built to Scale
From startup to enterprise, VoiceStamps grows with you
Small Business
Start with basic features and add more as you grow. No minimum commitments.
Mid-Market
Full feature access with volume pricing. Dedicated account management.
Enterprise
Custom solutions, support, and dedicated infrastructure for largest organizations.
Customer Success Story
"VoiceStamps has transformed our energy & utilities operations. The compliance features give us confidence while the automation saves us significant costs."
— Operations Director, Energy & Utilities Company
What Energy & Utilities Leaders Say
"The TPV service has eliminated disputes and chargebacks. Worth every penny."
— VP of Sales
"We reduced call center costs by 40% while improving customer satisfaction."
— Director of Operations
Support & Training
Phone Support
US-based team available during business hours
Live Chat
Instant help for quick questions
Documentation
Comprehensive guides and API docs
Onboarding Experience
We make getting started easy
Dedicated Onboarding Specialist
Your personal guide through setup and configuration.
Customized Training
Training sessions tailored to your team's needs.
Integration Support
Help connecting to your existing systems.
Go-Live Assistance
Support during your launch and beyond.
Pricing for Energy & Utilities
Transparent, usage-based pricing with no hidden fees
TPV
$0.50-$0.75
per transaction
Call Recording
$0.02
per minute
Pay by Phone
$0.50
per transaction
VoiceStamps vs. Alternatives
| Feature | VoiceStamps | Others |
|---|---|---|
| 25+ Years Energy & Utilities Experience | ✅ | ❌ |
| US-Based Support | ✅ | Varies |
| Industry Compliance Built-In | ✅ | Extra Cost |
| No Long-Term Contracts | ✅ | ❌ |
| Custom Integration | ✅ | Limited |
Frequently Asked Questions
What is TPV for energy?
Third-Party Verification independently confirms customer consent for provider switches, protecting against slamming allegations and meeting regulatory requirements.
Is your TPV PUCT compliant?
Yes. Our TPV platform and scripts are designed specifically to meet Texas PUCT requirements and all state PUC regulations.
How much can I save with automated TPV?
Most energy retailers save 50-70% compared to live agent verification while maintaining 100% compliance.
Energy & Utilities Case Studies
Regional Energy & Utilities Provider
Implemented TPV and reduced customer disputes by 95% while saving $50,000 annually.
National Energy & Utilities Company
Deployed Pay by Phone IVR, collecting $2M monthly with zero PCI compliance issues.
Disaster Recovery
Your operations continue no matter what
Geo-Redundancy
Multiple data centers ensure continuous availability
Auto Backups
Continuous backup with point-in-time recovery
Instant Failover
Automatic failover with zero downtime
Analytics & Reporting
Real-Time Dashboards
Monitor call volumes, payments, and verification rates live
Custom Reports
Schedule automated reports delivered to your inbox
Data Export
Export to CSV, Excel, or integrate via API
Developer-Friendly API
Build custom integrations with our comprehensive API
REST API
Standard REST endpoints with JSON responses for easy integration.
Webhooks
Real-time event notifications for call completion, payments, and more.
SDKs
Client libraries for popular languages including Node.js, Python, and PHP.
Sandbox
Test environment for development and integration testing.
Energy & Utilities Regulatory Landscape
We help you navigate complex compliance requirements
Federal Regulations
TCPA, FCC rules, and federal consumer protection laws affect how you communicate with customers.
State Requirements
Many states have additional requirements for verification, recording consent, and disclosures.
Industry Standards
Industry-specific regulations like PUCT, FCC require specialized solutions.
VoiceStamps Compliance
Our platform is designed to help you meet these requirements with built-in features.
Training & Resources
Video Tutorials
Step-by-step videos for every feature
Knowledge Base
Searchable articles and how-to guides
Live Training
Scheduled webinars and custom sessions
Related Industries
Popular Services for Energy & Utilities
Ready to Transform Your Energy & Utilities Operations?
Join leading energy & utilities companies using VoiceStamps