📞 Call Management

Call Routing

VoiceStamps Call Routing provides enterprise-grade IVR automation for businesses of all sizes. Our platform handles thousands of simultaneous calls with High uptime, intelligent call routing, and full integration with your existing business systems.

📞(866) 892-5333
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Platform Statistics

High
Uptime
25+
Years Experience
1M+
Calls Monthly
24/7
Support

What is Call Routing?

VoiceStamps Call Routing provides enterprise-grade IVR automation for businesses of all sizes. Our platform handles thousands of simultaneous calls with High uptime, intelligent call routing, and full integration with your existing business systems.

VoiceStamps has been providing enterprise IVR solutions for over 25 years. Our call routing platform is trusted by thousands of businesses nationwide for reliable, scalable, and cost-effective call automation.

Key Features

Enterprise-grade capabilities for call routing

🎯
Custom IVR scripting
🔗
Touch-tone (DTMF) input
📊
Speech recognition
🌐
Text-to-speech
⚡
API integration
🔒
Real-time analytics
📞
Multi-language support
💡
Call recording
🛡️
Failover routing
📱
Webhook notifications
🎙️
Custom hold music
⚙️
Queue management

Benefits of Call Routing

Why businesses choose VoiceStamps

Cost Reduction
Automate repetitive call handling to reduce staffing costs by 40-60%.
24/7 Availability
Handle customer calls around the clock without additional staff.
Scalability
Handle unlimited concurrent calls during peak periods.
Consistency
Every caller receives the same professional experience.
Integration
Connect with CRM, ticketing, and business systems.
Analytics
Track call patterns and optimize IVR performance.

How Call Routing Works

Simple implementation, powerful results

1

Discovery

We analyze your call flows and requirements

2

Design

Custom IVR logic designed for your business

3

Development

We build and configure your IVR application

4

Testing

Thorough testing in staging environment

5

Deployment

Go live with monitoring and support

6

Optimization

Ongoing refinement based on analytics

Use Cases

How businesses use Call Routing

Customer Service
Route callers to the right department or agent
Self-Service
Let callers check status, make changes, get info
Data Collection
Gather information before connecting to agents
Outbound Notifications
Automated reminders, alerts, and updates
Payment Processing
Secure phone-based payment collection
Surveys & Feedback
Collect customer input via phone

Technical Specifications

Enterprise-grade infrastructure

Concurrent CallsUnlimited
UptimeHigh
Languages20+ supported
API FormatREST / JSON
Latency< 100ms
FailoverGeo-redundant

Industries We Serve

Call Routing for every industry

All Industries

Compliance & Certifications

Meeting regulatory requirements

Security
HIPAA
PCI-DSS

Call Routing Pricing

Custom

Contact us for volume-based pricing

  • ✓ No setup fees for standard configurations
  • ✓ Volume discounts available
  • ✓ Month-to-month, no long-term contracts
  • ✓ Free trial available
Get Quote →

Integration Options

Connect with your existing systems

🔗
REST API
Full API access for custom integrations
🔔
Webhooks
Real-time event notifications
📊
CRM Integration
Salesforce, HubSpot, Zoho, and more

Why Choose VoiceStamps

🏆
25+ Years Experience
Proven track record serving enterprises nationwide
⚡
High Uptime
Geo-redundant infrastructure ensures reliability
🔒
Enterprise Security
HIPAA, PCI-DSS compliant

Customer Success Story

"VoiceStamps Call Routing has transformed our operations. We've reduced costs by 50% while improving customer satisfaction scores."

— Operations Director, Enterprise Customer

Frequently Asked Questions

What is Call Routing?
Call Routing is an enterprise IVR application that automates phone interactions using intelligent menus, voice prompts, and integration with your business systems.
How quickly can we get started?
Simple IVR applications can be live in 1-3 days. Complex integrations typically take 1-2 weeks.
Can this integrate with our existing systems?
Yes. We provide REST APIs and pre-built integrations with popular CRM, ticketing, and business systems.
Is there a setup fee?
Basic setup is included. Complex custom development may require professional services.
What kind of support is available?
We offer phone, email, and chat support during business hours. Enterprise customers get 24/7 support.
Can we make changes ourselves?
Yes. Our web portal allows you to modify greetings, routing, and many settings without technical help.

ROI Calculator

See how much you can save with Call Routing

Monthly Call Volume

10,000 calls

Agent Cost/Call

$3.50

IVR Cost/Call

$0.50

Monthly Savings

$30,000

Get Custom ROI Analysis →

Deployment Options

Flexible hosting to meet your requirements

☁️
Cloud Hosted
Fully managed on VoiceStamps infrastructure with High uptime
🏢
Hybrid
Cloud IVR with on-premises integration and data residency
🔒
Private Cloud
Dedicated infrastructure for maximum security and control

Security Features

Enterprise-grade protection for your data

🔐
Encryption
AES-256 encryption at rest, TLS 1.3 in transit
🛡️
Access Controls
Role-based permissions with complete audit trails
📋
Compliance
Enterprise Security, HIPAA, PCI-DSS certified
🔍
Monitoring
24/7 security monitoring and intrusion detection
💾
Backups
Automated daily backups with 30-day retention
🌐
DDoS Protection
Enterprise-grade protection against attacks

Scalability & Performance

Handle any call volume with confidence

Unlimited Concurrent Calls
Our platform scales automatically to handle peak volumes without degradation.
Global Infrastructure
Geo-redundant data centers ensure low latency and high availability.
Auto-Scaling
Resources scale automatically based on demand with no manual intervention.
Load Balancing
Intelligent traffic distribution across multiple carriers and endpoints.

Analytics & Reporting

Data-driven insights to optimize your IVR

📊
Real-time Dashboard
Live call metrics and performance indicators
📈
Historical Reports
Trend analysis and month-over-month comparisons
🔔
Custom Alerts
Automated notifications for threshold breaches
📤
Export & API
Download reports or access data via REST API
🎯
Call Path Analysis
Understand how callers navigate your IVR
⏱️
Duration Metrics
Average handle time and abandonment rates

Voice & Language Options

Engage callers in their preferred language

20+ Languages Supported
English, Spanish, French, German, Mandarin, Japanese, Korean, Portuguese, and more.
Neural Text-to-Speech
Natural-sounding AI voices that enhance caller experience.
Professional Voice Talent
Custom recordings by professional voice artists.
Speech Recognition
Natural language understanding for voice-driven menus.

API & Developer Resources

Build custom integrations with our comprehensive API

📚
REST API
Full-featured REST API with JSON responses
🔔
Webhooks
Real-time event notifications to your endpoints
📖
SDKs
Libraries for Python, Node.js, PHP, and more

Disaster Recovery

Business continuity when you need it most

Geo-Redundant Infrastructure
Multiple data centers ensure service continues even if one location fails.
Automatic Failover
Calls route automatically to backup systems within seconds.
High Availability
Guaranteed availability with financial backing.
Carrier Redundancy
Multiple telecom carriers for maximum reliability.

Customer Onboarding

We make getting started easy

👋
Dedicated Manager
Your personal implementation manager guides the process
📋
Project Plan
Clear timeline and milestones for your launch
🎓
Training
Comprehensive training for your team

Awards & Recognition

Industry recognition for excellence

🏆
Best IVR Platform
2024
⭐
Top Rated Support
5 Years Running
🛡️
Security Excellence
Enterprise Security

Carrier Integration

Connect with any telecom provider

📞
SIP Trunking
Direct SIP connections for low-latency, high-quality calls
🔢
Number Porting
Bring your existing phone numbers or get new ones
🌍
Global Coverage
Local numbers in 50+ countries worldwide

VoiceStamps vs. Competitors

See why businesses choose us

FeatureVoiceStampsOthers
High Availability✓High
No Per-Seat Fees✓✗
US-Based Support✓Varies
25+ Years Experience✓✗
Full API Access✓Extra Cost

Implementation Timeline

Get started quickly with our proven process

Day 1
Discovery
Requirements gathering
Day 2-3
Design
IVR flow design
Day 4-5
Build
Development & testing
Day 6+
Launch
Go live with support

Support & Training

📞
Phone Support
US-based team available during business hours
📧
Email Support
Detailed responses within 4 hours
📚
Documentation
Comprehensive guides and API docs

Related IVR Applications

AI Voice AgentsAppointment RemindersAutomated SurveysCustomer FeedbackCustom DevelopmentEmergency NotificationsEnterprise HostingFAQ Hotline

Related Services

Enterprise IVR Hosting
Full-service IVR platform
Call Recording
Record all IVR interactions
Transcription
AI-powered call transcription

Ready to Get Started with Call Routing?

Join thousands of businesses using VoiceStamps IVR

📞(866) 892-5333
Get Started → View All Pricing