📵 Telemarketing Compliance

TCPA Compliance

The Telephone Consumer Protection Act (TCPA) restricts telemarketing calls, auto-dialed calls, prerecorded messages, text messages, and fax transmissions. VoiceStamps provides TCPA-compliant telephony solutions that help businesses communicate with customers while respecting consent requirements and Do-Not-Call regulations.

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TCPA At a Glance

1991
Enacted
25+
Years Experience
High
Uptime
24/7
Support

What is TCPA?

Telephone Consumer Protection Act (TCPA) is enforced by the Federal Communications Commission (FCC). Non-compliance can result in penalties of $500-$1,500 per violation (per call/text).

VoiceStamps provides TCPA-compliant telephony solutions that help organizations meet regulatory requirements while maintaining operational efficiency.

TCPA Key Requirements

What organizations must do to comply

✓
Obtain prior express written consent for marketing
✓
Honor Do-Not-Call requests within 30 days
✓
Provide opt-out mechanism on every call
✓
Maintain internal DNC list for 5 years
✓
Restrict calling hours (8am-9pm local time)
✓
Identify caller and purpose of call

Protected Data Types

Data elements protected under TCPA

Phone numbersConsent recordsCall timestampsOpt-out requestsCalling party information

Who Must Comply

Organizations subject to TCPA

TelemarketersDebt collectorsPolitical campaignsNon-profitsHealthcare providersFinancial institutionsUtility companies

TCPA Compliant Services

VoiceStamps services meeting TCPA requirements

✅
Consent Management
Document and track opt-in consent
📋
DNC Compliance
Automatic DNC scrubbing before calling
🎙️
Call Recording
Record consent and opt-out requests
🕐
Time Zone Routing
Automatic calling hour compliance
📞
Opt-Out IVR
Automated opt-out processing
🔒
TPV Services
Third-party consent verification

Security Controls

Technical safeguards for TCPA compliance

Consent Database
Centralized repository of all consent records with timestamps
DNC Scrubbing
Automatic scrubbing against national and internal DNC lists
Call Time Enforcement
System prevents calls outside permitted hours based on called party time zone
Opt-Out Processing
Automatic opt-out processing within 24 hours
Audit Trail
Complete record of consent, calls, and opt-outs
Recording Retention
Consent recordings retained for 5+ years

How to Achieve TCPA Compliance

Our proven implementation process

1

Consent Capture

Document express written consent with TPV

2

List Scrubbing

Scrub calling lists against DNC databases

3

Time Zone Check

Verify calling hours for recipient location

4

Compliant Calling

Place calls within TCPA requirements

5

Opt-Out Handling

Process opt-outs immediately

6

Documentation

Maintain complete compliance records

Benefits of TCPA Compliance

Avoid Litigation
Prevent costly TCPA class action lawsuits.
Protect Reputation
Compliant calling protects your brand image.
Documented Consent
Defensible consent records for any dispute.
Efficient Operations
Automated compliance reduces manual overhead.
Customer Respect
Honor preferences to build better relationships.
Reduced Risk
Minimize exposure to $500-$1,500 per-call penalties.

Industries Requiring TCPA

Energy & UtilitiesTelecomFinancial ServicesHealthcareInsuranceDebt CollectionPoliticalNon-Profit

Our Certifications

VoiceStamps compliance credentials

Enterprise Security
PCI-DSS Level 1
HIPAA
GDPR
TCPA

TCPA Enforcement & Penalties

Enforcing Body

Federal Communications Commission (FCC)

Potential Penalties

$500-$1,500 per violation (per call/text)

Why Choose VoiceStamps for TCPA

🏆
25+ Years Experience
Proven track record in regulated industries
🔒
Certified Compliant
PCI, HIPAA certifications
📋
Documentation
Compliance documentation and attestations

Customer Success

"VoiceStamps made our TCPA compliance journey seamless. Their expertise and platform capabilities gave us confidence in our telephony compliance."

— Compliance Director, Enterprise Customer

TCPA Compliance FAQs

What consent is required for marketing calls?
Prior express written consent is required for marketing calls using an autodialer or prerecorded message. The consent must clearly authorize such calls.
How do I comply with DNC requirements?
Scrub calling lists against the National DNC Registry, maintain your internal DNC list, and honor opt-out requests within 30 days.
What are the permitted calling hours?
TCPA permits calls between 8:00 AM and 9:00 PM in the called partys local time zone.
What records should I keep?
Maintain consent records, call logs, opt-out requests, and DNC scrubbing records for at least 5 years.
Does TCPA apply to texts?
Yes. TCPA applies to text messages the same as phone calls. Prior express consent is required for marketing texts.
What about existing customer relationships?
Established business relationships allow some exceptions, but written consent is still required for marketing calls to cell phones.

TCPA Compliance Checklist

Essential steps for compliance

  • ☐ Conduct risk assessment
  • ☐ Implement security controls
  • ☐ Execute required agreements
  • ☐ Train workforce
  • ☐ Establish retention policies
  • ☐ Document compliance measures

TCPA Resources

TCPA Compliance Guide
Complete guide to TCPA telephony compliance
Consent Best Practices
How to capture defensible consent
DNC Compliance Checklist
Step-by-step DNC compliance checklist

Audit Support

We help you prepare for TCPA audits

📄
Documentation
Complete compliance documentation
📊
Reports
Audit-ready compliance reports
👥
Expert Support
Compliance team assistance

Data Protection Measures

How we protect your sensitive data

🔐
Encryption
AES-256 encryption at rest, TLS 1.3 in transit
🔑
Key Management
Hardware security modules for key protection
📍
Data Residency
Control where your data is stored and processed

Access Management

Granular control over who can access what

Role-Based Access Control
Define roles with specific permissions matching job responsibilities.
Multi-Factor Authentication
Require MFA for all administrative access.
Single Sign-On
Integrate with your identity provider for centralized access management.
Session Management
Automatic session timeouts and concurrent login controls.

Retention & Disposal

Manage data lifecycle per TCPA requirements

📅
Configurable Retention
Set retention periods from 1 year to indefinite
🗑️
Secure Deletion
Certified data destruction when retention expires
📋
Legal Hold
Preserve data for litigation or investigation

Incident Response

Prepared for any security event

24/7 Monitoring
Continuous security monitoring and threat detection.
Rapid Response
Security team on-call 24/7 to respond to incidents.
Customer Notification
Prompt notification within regulatory timeframes.
Post-Incident Review
Root cause analysis and preventive measures.

Training & Awareness

Keeping your team TCPA compliant

🎓
Onboarding Training
Comprehensive training for new platform users
📚
Documentation
Detailed guides and best practice resources
🔄
Ongoing Education
Regular updates on compliance requirements

Vendor Management

Our subprocessor compliance

✅
Vetted Vendors
All subprocessors assessed for TCPA compliance
📄
Contractual Controls
Required compliance terms in all vendor agreements
🔍
Ongoing Monitoring
Regular vendor compliance reviews

Risk Assessment

Continuous evaluation of compliance risks

Annual Assessments
Comprehensive annual risk assessments covering all TCPA requirements.
Vulnerability Scanning
Regular automated scans to identify security vulnerabilities.
Penetration Testing
Annual third-party penetration tests of our infrastructure.
Risk Remediation
Prioritized remediation of identified risks.

VoiceStamps Compliance vs. Others

FeatureVoiceStampsOthers
Enterprise Security Certified✓Varies
BAA/DPA Available✓Limited
25+ Years Experience✓✗
Dedicated Compliance Team✓✗

Implementation Timeline

Day 1
Assessment
Day 2-3
Configuration
Day 4-5
Training
Day 6+
Go Live

Related Compliance

HIPAAPCI-DSSGDPRFERPASOXCCPAMedicare

Related Services

Call Recording
Compliant recording solutions
Verification
Documented consent capture
Compliance Reporting
Audit-ready reports

Ready for TCPA Compliance?

Enterprise telephony solutions meeting TCPA requirements

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