💳 Payment Security

PCI-DSS Compliance

The Payment Card Industry Data Security Standard (PCI-DSS) is a set of security requirements designed to protect cardholder data. VoiceStamps provides PCI-DSS Level 1 certified telephony solutions that enable secure phone payments without exposing your organization to cardholder data. Our Twilio Pay integration and Stripe tokenization ensure card data never touches your systems.

📞(866) 892-5333
Get Compliant → Trust Center

PCI-DSS At a Glance

2004
Enacted
25+
Years Experience
High
Uptime
24/7
Support

What is PCI-DSS?

Payment Card Industry Data Security Standard (PCI-DSS) is enforced by the Payment Card Industry Security Standards Council (PCI SSC). Non-compliance can result in penalties of Fines from $5,000 to $100,000 per month.

VoiceStamps provides PCI-DSS-compliant telephony solutions that help organizations meet regulatory requirements while maintaining operational efficiency.

PCI-DSS Key Requirements

What organizations must do to comply

✓
Build and maintain secure networks
✓
Protect cardholder data
✓
Maintain vulnerability management program
✓
Implement strong access control measures
✓
Regularly monitor and test networks
✓
Maintain information security policy

Protected Data Types

Data elements protected under PCI-DSS

Primary Account Number (PAN)Cardholder nameExpiration dateService codeFull magnetic stripe dataCVV/CVCPIN/PIN block

Who Must Comply

Organizations subject to PCI-DSS

MerchantsPayment processorsAcquirersIssuersService providersCall centersIVR systems

PCI-DSS Compliant Services

VoiceStamps services meeting PCI-DSS requirements

💳
Pay by Phone
PCI-compliant phone payments with card tokenization
📞
Payment IVR
Automated payment collection via DTMF
🎙️
Call Recording
Automatic pause/resume for card capture
👤
Agent Payments
Secure agent-assisted payment capture
🔄
Recurring Billing
Tokenized card storage for subscriptions
🌐
Payment Gateway
Stripe integration for payment processing

Security Controls

Technical safeguards for PCI-DSS compliance

Card Tokenization
Card numbers are replaced with tokens before reaching your systems
DTMF Masking
Touch-tone card entry prevents agents from hearing card numbers
Recording Pause
Automatic pause during card capture to exclude PAN from recordings
P2PE Encryption
Point-to-point encryption from capture to processor
Network Segmentation
Cardholder data environment is isolated from other systems
Access Logging
Complete audit trail of all payment-related access

How to Achieve PCI-DSS Compliance

Our proven implementation process

1

Assessment

Evaluate your current payment environment

2

Scope Reduction

Implement tokenization to reduce PCI scope

3

Configuration

Configure secure payment flows and DTMF masking

4

Integration

Connect to Stripe for payment processing

5

Testing

Validate compliant payment capture

6

Certification

Document compliance for your assessor

Benefits of PCI-DSS Compliance

Reduce PCI Scope
Tokenization means card data never touches your systems.
Avoid Fines
Prevent costly non-compliance penalties and breach liability.
24/7 Payments
Accept payments around the clock via IVR.
Customer Trust
Secure payments build customer confidence.
Faster Processing
Real-time payment processing with instant confirmation.
Lower Insurance
Reduced scope can lower cyber insurance premiums.

Industries Requiring PCI-DSS

UtilitiesHealthcareInsuranceTelecomFinancial ServicesGovernmentRetailSubscription Services

Our Certifications

VoiceStamps compliance credentials

Enterprise Security
PCI-DSS Level 1
HIPAA
GDPR
TCPA

PCI-DSS Enforcement & Penalties

Enforcing Body

Payment Card Industry Security Standards Council (PCI SSC)

Potential Penalties

Fines from $5,000 to $100,000 per month

Why Choose VoiceStamps for PCI-DSS

🏆
25+ Years Experience
Proven track record in regulated industries
🔒
Certified Compliant
PCI, HIPAA certifications
📋
Documentation
Compliance documentation and attestations

Customer Success

"VoiceStamps made our PCI-DSS compliance journey seamless. Their expertise and platform capabilities gave us confidence in our telephony compliance."

— Compliance Director, Enterprise Customer

PCI-DSS Compliance FAQs

Is VoiceStamps PCI compliant?
Yes. VoiceStamps is PCI-DSS Level 1 certified, the highest level of certification. Our Attestation of Compliance (AOC) is available upon request.
Does card data touch my systems?
No. With our tokenization approach, card numbers are captured and tokenized by our PCI-compliant infrastructure before any data reaches your systems.
How does DTMF masking work?
Callers enter card numbers via touch-tone. DTMF tones are converted to card data in our PCI environment - agents never hear or see the card number.
What about call recordings?
Our system automatically pauses recording during card capture, ensuring PAN is never stored in recordings.
Can I use my existing merchant account?
Yes. We integrate with your existing Stripe or payment processor account.
What is scope reduction?
By using our tokenization, card data never enters your environment, significantly reducing the systems subject to PCI audit.

PCI-DSS Compliance Checklist

Essential steps for compliance

  • ☐ Conduct risk assessment
  • ☐ Implement security controls
  • ☐ Execute required agreements
  • ☐ Train workforce
  • ☐ Establish retention policies
  • ☐ Document compliance measures

PCI-DSS Resources

PCI Compliance Guide
Complete guide to phone payment compliance
AOC Certificate
Our Attestation of Compliance
Scope Reduction Whitepaper
How tokenization reduces PCI scope

Audit Support

We help you prepare for PCI-DSS audits

📄
Documentation
Complete compliance documentation
📊
Reports
Audit-ready compliance reports
👥
Expert Support
Compliance team assistance

Data Protection Measures

How we protect your sensitive data

🔐
Encryption
AES-256 encryption at rest, TLS 1.3 in transit
🔑
Key Management
Hardware security modules for key protection
📍
Data Residency
Control where your data is stored and processed

Access Management

Granular control over who can access what

Role-Based Access Control
Define roles with specific permissions matching job responsibilities.
Multi-Factor Authentication
Require MFA for all administrative access.
Single Sign-On
Integrate with your identity provider for centralized access management.
Session Management
Automatic session timeouts and concurrent login controls.

Retention & Disposal

Manage data lifecycle per PCI-DSS requirements

📅
Configurable Retention
Set retention periods from 1 year to indefinite
🗑️
Secure Deletion
Certified data destruction when retention expires
📋
Legal Hold
Preserve data for litigation or investigation

Incident Response

Prepared for any security event

24/7 Monitoring
Continuous security monitoring and threat detection.
Rapid Response
Security team on-call 24/7 to respond to incidents.
Customer Notification
Prompt notification within regulatory timeframes.
Post-Incident Review
Root cause analysis and preventive measures.

Training & Awareness

Keeping your team PCI-DSS compliant

🎓
Onboarding Training
Comprehensive training for new platform users
📚
Documentation
Detailed guides and best practice resources
🔄
Ongoing Education
Regular updates on compliance requirements

Vendor Management

Our subprocessor compliance

✅
Vetted Vendors
All subprocessors assessed for PCI-DSS compliance
📄
Contractual Controls
Required compliance terms in all vendor agreements
🔍
Ongoing Monitoring
Regular vendor compliance reviews

Risk Assessment

Continuous evaluation of compliance risks

Annual Assessments
Comprehensive annual risk assessments covering all PCI-DSS requirements.
Vulnerability Scanning
Regular automated scans to identify security vulnerabilities.
Penetration Testing
Annual third-party penetration tests of our infrastructure.
Risk Remediation
Prioritized remediation of identified risks.

VoiceStamps Compliance vs. Others

FeatureVoiceStampsOthers
Enterprise Security Certified✓Varies
BAA/DPA Available✓Limited
25+ Years Experience✓✗
Dedicated Compliance Team✓✗

Implementation Timeline

Day 1
Assessment
Day 2-3
Configuration
Day 4-5
Training
Day 6+
Go Live

Related Compliance

HIPAATCPAGDPRFERPASOXCCPAMedicare

Related Services

Call Recording
Compliant recording solutions
Verification
Documented consent capture
Compliance Reporting
Audit-ready reports

Ready for PCI-DSS Compliance?

Enterprise telephony solutions meeting PCI-DSS requirements

📞(866) 892-5333
Get Started → View Trust Center